Uber will now let you see how many one-star ratings you got from drivers
Illustration by Alex Castro / The Verge For the first time, Uber is allowing its customers to see how many five-star ratings they’ve received from drivers — as well as how many shameful one-star reviews they’ve racked up. For years, the two-way rating system has fueled Uber’s power over its riders and drivers. Low-performing drivers — those with an average of four stars or less — were at risk of deactivation. Even some poorly behaved passengers could get kicked off the platform if they received enough one-star ratings. Now, Uber is offering its customers fresh insight into how they are perceived by drivers. Customers will be able to access a breakdown of their average ratings in the Uber app’s new privacy menu, which will be available to customers globally starting today. ... Continue reading…
For the first time, Uber is allowing its customers to see how many five-star ratings they’ve received from drivers — as well as how many shameful one-star reviews they’ve racked up.
For years, the two-way rating system has fueled Uber’s power over its riders and drivers. Low-performing drivers — those with an average of four stars or less — were at risk of deactivation. Even some poorly behaved passengers could get kicked off the platform if they received enough one-star ratings. Now, Uber is offering its customers fresh insight into how they are perceived by drivers.
Customers will be able to access a breakdown of their average ratings in the Uber app’s new privacy menu, which will be available to customers globally starting today.
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